Terms & Conditions

1. Company Information

This website is operated by Chaceremony, registered in South Korea under 서울 서울 서울 Seoul Seoul Seoul 725-26-00910. Our registered office is located at 1, Bukchon-ro 11da-gil Jongno-gu, Seoul, Korea.

For any inquiries, please contact us via:

  • Email: info@chaceremony1837.com
  • Phone: +82-2-6497-7888

2. Payment Methods

We offer a secure, simple, and seamless checkout experience. All payments are processed through trusted partners to ensure your information remains safe.

We accept the following payment methods:

  • PayPal (you may check out with or without a PayPal account)
  • Credit and debit cards, including Visa, MasterCard, and American Express — processed via PayPal

All transactions are encrypted, and payments are only debited once your order has been confirmed.

3. Product Availability

All products displayed on our website are subject to availability. In the rare case an item is unavailable after your order is placed, we will notify you promptly and offer an alternative or a full refund.

4. Shipping & Delivery

We ship worldwide using EMS (Express Mail Service), a trusted international courier. Orders are typically dispatched within 1–3 working days. Delivery times may vary depending on destination and local customs procedures:

  • Asia & Oceania: 3–7 business days
  • Europe & North America: 5–10 business days
  • Other regions: 7–14 business days

Please note that delays may occur due to customs clearance or local postal conditions beyond our control.

4.1 Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and import fees, payable upon delivery.
  • We do not alter the declared value or mark items as gifts to avoid customs fees.
  • Customs regulations vary by country; please check with your local authorities before purchasing.
  • If you refuse to pay customs fees and the package is returned to us, we may deduct any incurred return shipping costs before issuing a refund.

4.2 Restricted Items

  • Our Korean teas comply with international food safety regulations, but some ingredients may be restricted in certain countries.
  • Bamboo utensils may require additional customs clearance in some regions. It is the buyer’s responsibility to check local import regulations before purchasing.

5. Returns & Exchanges

For health and safety reasons, we do not accept returns or exchanges on any products, including:

  • Tea products (loose-leaf, teabags, herbal infusions)
  • Tea utensils & accessories (bamboo whisks, tea strainers, ceramic cups, teapots, and other food-contact items)

All products are carefully inspected and securely packaged before dispatch.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may not be able to assist if the original packaging is significantly damaged, as this compromises product integrity and hygiene.

We reserve the right to request photo evidence before processing a replacement or refund.

6. Liability & Product Use

We are not liable for:

  • Delays or issues caused by third-party couriers.
  • Loss or damage due to improper storage or handling after delivery.
  • Any health-related reactions to ingredients—please consult a healthcare professional before consuming herbal teas if you have allergies or medical conditions.

7. Intellectual Property

All content on this site (text, images, branding, and product descriptions) is the exclusive property of Seoul Seoul Seoul, operating under the brand name Chaceremony, and may not be used, copied, or distributed without permission.

8. Governing Law & Dispute Resolution

These terms are governed by the laws of South Korea. In case of disputes, we encourage amicable resolution first. If unresolved, disputes will be handled by the competent courts of Seoul, South Korea.