INTERNATIONAL SHIPPING
We dispatch all international orders via EMS (Express Mail Service), a reliable and fully trackable courier. Orders are shipped within 1–3 working days. Delivery times vary by destination, typically taking between 3 and 14 days, depending on local customs procedures.
Please note that our flat shipping rate reflects not only international freight but also the cost of secure packing, specialised materials, and careful handling. As such, the shipping fee paid at checkout may differ from the postage label on the parcel. We appreciate your understanding.
North America & Oceania
Flat rate: $25 USD
🇦🇺 Australia
🇨🇦 Canada
🇺🇸 United States
Europe
Flat rate: $28 USD
🇩🇰 Denmark
🇫🇷 France
🇩🇪 Germany
🇳🇱 Netherlands
🇳🇴 Norway
🇪🇸 Spain
🇸🇪 Sweden
🇨🇭 Switzerland
🇬🇧 United Kingdom
Asia
Flat rate: $22 USD
🇭🇰 Hong Kong
🇯🇵 Japan
🇸🇬 Singapore
🇹🇼 Taiwan
Free worldwide delivery on orders over $120
PAYMENT
We’ve created a secure and seamless checkout experience. All payments are processed through our trusted partner, PayPal, ensuring your information remains protected at all times.
PayPal offers an added layer of convenience and security, allowing you to shop with confidence.
CUSTOMS, DUTIES & TAXES
Please be aware that international orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the buyer and must be paid upon delivery.
- We do not alter the total value of the order or mark items as gifts to avoid customs fees.
- Customs regulations vary by country, so we recommend checking with your local authorities before placing an order.
- Any customs delays are outside our control.
If you refuse to pay customs fees and the package is returned to us, we may deduct any incurred return shipping costs before issuing a refund.
Returns & Exchanges
For health and safety reasons, we do not accept returns or exchanges on any products, including:
- Tea products (loose-leaf, teabags, herbal infusions)
- Tea utensils & accessories (bamboo whisks, tea strainers, ceramic cups, teapots, and other food-contact items)
All products are carefully inspected and securely packaged before dispatch.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may not be able to assist if the original packaging is significantly damaged, as this compromises product integrity and hygiene.
We reserve the right to request photo evidence before processing a replacement or refund.
